Refund policy

We offer a 100-day refund policy for customers who are not completely satisfied with their purchase. 

If, for any reason, you would like to return your earplugs within 100 days of receiving them, we will refund the amount paid for the returned products, less a flat USD $9 shipping fee, subject to the conditions below. 

Standard delivery is free on all orders. The USD $9 deduction helps cover the original shipping and handling costs associated with your order.

To qualify for a refund:

• The product must be returned in an undamaged condition. Products that have been used or tried are eligible for a refund, provided they have not been damaged through misuse. 

• All original accessories, including the earplug case and ear tips, must be returned with the product.

• Proof of purchase is required. 

How to Initiate a Return:

1. Contact Us: Email our customer support team at [email protected] within 100 days of receiving your order. Please include your order number and a brief explanation of why you wish to return the product.
   
   
2. Receive Return Instructions: We will provide you with detailed return instructions, including the address to send the product to.
   
   
3. Return the Item: Ship the item back to us using a trackable shipping method. Please note that return shipping costs are the customer's responsibility.
   
   
4. Refund Processing: Once we receive the returned item and verify that it meets the return conditions, we will process your refund, minus the flat USD $9 shipping fee. Refunds typically take 5-7 business days to appear in your account, depending on your payment method.

The USD $9 shipping fee deduction applies to voluntary returns under our 100-day satisfaction policy and does not affect statutory consumer rights, including those relating to faulty, defective, or incorrectly supplied products.